Compliments and Complaints Policy
Effective 07/08/24

At Court Aesthetics, we strive to provide exceptional service and ensure the utmost satisfaction of our clients. We value your feedback, both positive and negative, as it helps us improve our services and maintain the quality standards we are known for. Whether you have a compliment or a medical complaint, we encourage you to share your thoughts with us. Constructive feedback is valuable and allows us to enhance our practices.

Compliments
If you have had a positive experience with our services, we would love to hear about it! Compliments not only make our day, but they also enable us to recognise and appreciate our hardworking and dedicated team. To share your compliment, please leave us a Google Review.

Medical Complaints
At Court Aesthetics, we take medical complaints extremely seriously, and your safety and wellbeing are our top priorities. Whilst we use high-quality products, delivered by professionally trained healthcare professionals, we will never cannot guarantee treatment success. We will always consult you about this during our consultations. Unfortunately we cannot offer refunds on treatments that you feel have not reached your expectations.

In the unlikely event that you have a medical complaint related to our services, please contact us immediately. We will work to address your concerns promptly and may ask you to provide specific details about the incident, including the nature of the complaint and the date and time it occurred. This will help us thoroughly investigate the matter. We will work to rectify any issues identified and will keep you informed of the steps taken to resolve the complaint.

Constructive feedback is valuable and allows us to enhance our practices. We genuinely apologise for any inconvenience caused by a medical complaint and commit to learning from these incidents to ensure we do not repeat them.